April Roth

6392 S. Depew Ct., Littleton, CO
303-794-1511 aprilroth11@yahoo.com

Summary

Seasoned planning engineer with expert knowledge of the LERG and traffic routing with 20 years of experience in the Telecommunications’ Industry.  Complex Translator for the Nortel & Lucent switch types. Exceptional trouble shooting abilities and experienced in project management.  Enjoy working in team environments and ready to work hard to get the job done.

 

Professional Experience

Sr. Network Analyst – Commnet Wireless/Allied Wireless/Alltel

October 2010 to Current

Troubleshoot and resolve service impairments related to; roaming, domestic and international transport services, LEC, Long distance network hardware. Correlate customer complaints with network element performance to resolve service impacting conditions; driving troubles to resolution by engaging internal and external resources such as Cell and NOC Technicians, System Performance Engineers, Network Engineering Staff as well as equipment vendors.  Working knowledge of translations in the Nortel, Lucent, ZTE, Ericsson, and Nokia switches to trouble shoot outages with SIP or ISUP traffic configurations.  Use Radcom, a protocol analyzer to determine the point of fault for data and voice networks.  Identify efficiencies to reduce cycle time in resolving customer reported troubles; Interfacing with vendors such as Application Service Providers ASPs and infrastructure providers to ensure that defects in software or hardware are corrected at the point of manufacture.  Create job aids and train new Network Repair technicians on multiple voice and data platforms, for multiple technologies including CDMA, WIMAX, GSM and LTE.  Work rotation to provide 24x7 Tier 4 on call service for Network issues.

 

Sr Network Support Engineer  - Qwest Communications

2006 to 2010 

Provided Tier II technical support and training for routing personnel in the Network Reliability Operating Center.  Worked closely with internal and external clients to interpret and assist with routing of traffic across the PSTN.  Ensured adherence to Qwest policies and standards for network configurations and proper LERG entries for rate centers Qwest services. Provided engineering support to resolve network congestion situations and planning. Project Managed LERG driven migrations from start to finish.  Provide joint planning packets for assigned wireless and CLEC providers.

·         Worked with providers on LERG driven code migrations and switch upgrades to ensure all of the proper connections were established and LERG entries are correct resulting in traffic being delivered to the correct tandems, less outages on cut nights and better relationships with the providers.

·         Merged traffic routing and planning functions into a single job function resulting in the ability to capture 100% of all LERG changes up from 30%-40%.  Ultimately reducing outages and allowed for upfront planning with the customer on switch upgrades or migrations. 

·         Completed 2 tandem exhaust projects simultaneously splitting single IXC/LATA tandems into 2 separate functioning tandems to avoid tandem exhaust.  Worked with over 50 providers at each location and finished the projects in a shortened time frame.

·         Held quarterly and semi-annual meetings with customers for joint planning.  This allowed the customer to let us know where they will have growth so that we have the equipment and facilities to accommodate upcoming trunking and facility requests.  Joint planning meetings were also essential to build and strengthen relationships with providers.

·         Worked closely with Qwest account and service managers to resolve ASR ordering issues to ensure proper connections were established for Competitive Local Exchange Carriers (CLEC), Inter-exchange Carriers (IXC), Wireless Service Providers and Independent Exchange carriers. 

 

Complex Translations Technician Tandem/End Office
2003 to 2006  Proficient in DMS100, 5ESS and DMS10 Switching
Maintained complex switch translations for multiple types of switches. Open NPA/NXXs, new country codes, and build and remove new trunking as well as maintain dialing patterns for all types of service.  Worked to troubleshoot and resolve issues on 24 hour repair center help desk.

·         Performed provisioning for Interconnection of CLECs, ILECs and FG carriers to our end office and tandem switching via ASRs.  Ensuring seamless translating by testing before and after translations are implemented within the network. 

·         Added new translations for new class features.  Built and maintained trunking, routing, billing and screening for end offices and tandem switches. 

·         Resolved trouble tickets by using SS7 protocol analyzer or simulating the trouble and correcting translations within a 90 minute timeframe. 

·         Worked on special projects such as Central Office Upgrades, tandem implementation and coordinated cuts as requested. 

·         Maintained records for end offices in our Qwest network.  Proficient in running PA(protocol analysis) Sessions and call traces as well as read AMA records.

 

 

Complex Translations Technician TOPS Translations
2000 to 2003
Used QMS Translations to route calls to specific operators or operator offices within the Network to ensure all calls are being answered efficiently. Utilize translations to screen restricted lines, payphones, and inmate lines so that they route to an operator for special handling. Data fill IWS tables for operator positions in TOLL and DA Operator Offices to allow screen displays to be unique for different types of call traffic.  Work with Nortel to test and insure proper branding on all Qwest Platforms specifically EBAS, ADAS and the ISN for ILEC, CLEC and Reseller customers who have purchased branding on Operator Services Platforms. Utilized remote test access unit lines to test branding and routing using the switch and external databases like LIDB and OLNS. Captured and read AMA records when new products are implemented to ensure AMA is correct for downstream billing.

·         Implemented VOIP within the network to allow disconnection of long haul trunking that was very costly.  Converting to VOIP allowed for better utilization of the traffic resulting in the removal of two operator offices.

·         Completed project to convert to LIDB based screening allowing the switch to utilize information in the SCP to identify calling party for operator handling, eliminating manual input into the switch and saving time due to a reduction in errors and less translations entries

·         Successful conversion to (SPID) Service Provider ID branding to allow CLECs, ILECs and Wireless providers to purchase customized branding for their operator and directory assistance connections.

·         Work with ILEC, CLEC, Wireless and Long Distance providers to make sure all features and branding work properly for newly established connections to directory assistance and operator platforms. 

  

Assignment Consultant/Technical Consultant
1997 to 2000
Maintained outside plant and originating equipment records. Performed provisioning for DS0 and DS1 types of service. Worked with outside technicians to help resolve cable issues for new installs and repair tickets for POTS, ISDN, DSL and 56 Kb circuits. Received incoming calls from technicians, engineers, facility specialists, business office and repair.

·         Worked as a held order assignment consultant to alleviate outside cable shortages.

·         Sent WFA tickets to outside technicians to repair cable pairs in outside cable boxes. Resolved SOP and ESOI errors to ensure order flow through for all customers.

Education

·         Associates Degree of Science in Applied Information Tech in Telecom, PACE University/NACTEL Program

·         Math & Computer Science, Metro State, DU

·         CCNA- Prep and Router

Certificates

·         Introduction to Telecommunications Certificate,

·         Telecommunications Essentials Certificate, Pace University